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Helpdesk Analyst

Helpdesk Analyst Raleigh, NC Duration: 1+ years F2F interview The position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. The position works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to pr

1/23/2019
North Carolina | Raleigh

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Business Analyst with ServiceNow

Required Skills: · Need strong experience on ServiceNow · Meet the Stakeholders and gather the requirements · Document user stories and acceptance criteria · Handover Business requirements to Development and QA team and provide clarification as needed. · Perform defect analysis during QA and UAT phase · Co-ordinate with Stakeholders during UAT Phase

12/27/2018
California | burbank

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Business Analyst

Experience:• Well versed with STLC and SDLC • Lead workshops and/or meetings to elicit project requirements (e.g. run requirement gathering sessions; Day in The Life (early informal testing), UAT scenario gathering sessions, etc.)• Author, review and contribute content for SDLC and RAPIDON deliverables required by the project (note RAPIDON is a Pfizer activity – but centers around SDLC principals)• Interface with Business Owners/Users(at multiple levels managers –> seni

11/16/2018
New Jersey | Jersey

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