Helpdesk Analyst Raleigh, NC Duration: 1+ years F2F interview The position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. The position works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to pr
Required Skills: · Need strong experience on ServiceNow · Meet the Stakeholders and gather the requirements · Document user stories and acceptance criteria · Handover Business requirements to Development and QA team and provide clarification as needed. · Perform defect analysis during QA and UAT phase · Co-ordinate with Stakeholders during UAT Phase
Experience:• Well versed with STLC and SDLC • Lead workshops and/or meetings to elicit project requirements (e.g. run requirement gathering sessions; Day in The Life (early informal testing), UAT scenario gathering sessions, etc.)• Author, review and contribute content for SDLC and RAPIDON deliverables required by the project (note RAPIDON is a Pfizer activity – but centers around SDLC principals)• Interface with Business Owners/Users(at multiple levels managers –> seni
Role: Business AnalystJob Description:BA Responsibilities include but are not limited to the following:Project/Program Deliveryo Lead/facilitate requirements workshops (JAD, CRP sessions, Interviews) with key business and IT stakeholderso Resolve conflicts and ensure alignment among stakeholderso Generate high quality BA deliverables in a timely manner across the project life cycle. Deliverables include BRD, FRD, User Stories, Test Scenarios, etc.o Work closely with t
• Create and design specifications as requested by sales and account management unit.• Ensure that various appropriate infrastructure elements, including documents, periodicals, manuals, policy documents, etc are kept up to date and are available.• Create and develop functional requirements of systems to improve quality, performances, external interfaces, and constraints.• Outline requirement specifications with the use of standard templates for both used cases and detailed software.
• Need a work soft Consultant with experience in 1 or 2 implementation and configuration of Work Soft.• Understand Test Requirements• Create Automation Test Scripts using Work soft Certify • Test Management Tool – ALM (Hands on experience)• Test Execution and Reporting• Co-ordination with Offshore Team
Looking for Worksoft Test Analyst- Seattle, WA / Salt Lake City, UT/ 6+Months Contract opportunity .(OPT-EAD, F1-OPT ,H1B, USC,GC etc) If you are interested in pursuing this opportunity or know of anyone who is interested then please contact me at email@example.com or call me on 630-596-9907Job Description:Qualifications:• Bachelor’s Degree is preferred.• Minimum 3 years of experience as a Test/ Quality Analyst• Experience or knowledge in test automation t