| Job Title: |
Business Analyst (fallout management) |
| Job Ref No: |
2909-0832 |
|
| Job State: |
Georgia |
| City: |
Atlanta |
| Job Posted Date: |
10/27/2011 |
| Job Description: |
Title: Business Analyst (fallout management)
Location: Atlanta-GA
Duration: 6+ months
This role needs working with clearinghouses, interconnections and with ILEC’ s.
Duties
- Be the primary/lead for fallout management and resolution for address validation and loop qualification
- Manage the work efforts of at least 2 offshore resources. This includes daily/nightly status calls, scheduling and tracking completion of work units, progress reporting, etc
- Working with client on daily reporting of fallout resolution progress for each market
- Identifying common business rules that can be applied across all markets and automated. Work with dev and account team to get automation enhancements added to schedule and track to completion
- Resolve fallout issues by logging onto ILEC GUIs in each market and talking to respective ILEC representatives and/or customer reps as needed.
- Assist leadership team in creating supporting presentations together for reporting and/or proposal purposes
Required Skills
- Must be exceptional with MS Office Excel spreadsheets
o Pivot tables
o Formulas
o Macros and visual basis desired, but not required
- Must be able to look at large amounts of data and identify patterns
- Must be able to manipulate and make sense of data and represent it in a meaningful manner
- Must be able to work with offshore resources and direct their work efforts on a daily basis
- Must be exceptionally organized and able to document results/findings (vs. just stating findings)
- Must be familiar with LSR/ASR process, ordering, loop qualification, etc (example: DSL services, Ethernet over copper)
- Must be thorough and able to follow thru with all parties to drive each record to closure
- Must be able to create consistent, repeatable processes where none exist and implement accordingly (must be process oriented and poses process improvement skills)
- Problem solving skills are a must
- Understanding of address standards is desired: USPS (US postal service), Google (Geocode – Lat/Long), MSAG (Master Service Address Guide)
Vimal Khandelwal
Net2Source Inc. |
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