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Job Title: Business Analyst (fallout management)
Job Ref No: 2909-0832
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Job State: Georgia
City: Atlanta
Job Posted Date: 10/27/2011
Job Description: Title: Business Analyst (fallout management)

Location: Atlanta-GA

Duration: 6+ months



This role needs working with clearinghouses, interconnections and with ILEC’ s.



Duties

- Be the primary/lead for fallout management and resolution for address validation and loop qualification

- Manage the work efforts of at least 2 offshore resources. This includes daily/nightly status calls, scheduling and tracking completion of work units, progress reporting, etc

- Working with client on daily reporting of fallout resolution progress for each market

- Identifying common business rules that can be applied across all markets and automated. Work with dev and account team to get automation enhancements added to schedule and track to completion

- Resolve fallout issues by logging onto ILEC GUIs in each market and talking to respective ILEC representatives and/or customer reps as needed.

- Assist leadership team in creating supporting presentations together for reporting and/or proposal purposes



Required Skills

- Must be exceptional with MS Office Excel spreadsheets

o Pivot tables

o Formulas

o Macros and visual basis desired, but not required

- Must be able to look at large amounts of data and identify patterns

- Must be able to manipulate and make sense of data and represent it in a meaningful manner

- Must be able to work with offshore resources and direct their work efforts on a daily basis

- Must be exceptionally organized and able to document results/findings (vs. just stating findings)

- Must be familiar with LSR/ASR process, ordering, loop qualification, etc (example: DSL services, Ethernet over copper)

- Must be thorough and able to follow thru with all parties to drive each record to closure

- Must be able to create consistent, repeatable processes where none exist and implement accordingly (must be process oriented and poses process improvement skills)

- Problem solving skills are a must

- Understanding of address standards is desired: USPS (US postal service), Google (Geocode – Lat/Long), MSAG (Master Service Address Guide)





Vimal Khandelwal

Net2Source Inc.
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