Job Details: Help Desk support - Office 365

Job Title : Help Desk support - Office 365
Job Ref No : 26168-0003
Job Posted Date : 3/7/2019
Job State : New York
Job City : Rochester
Who Can Apply : US Citizens & GC
Travel Required : Yes
Domain : Others
No of Openings : 2
Skills Required : ,

Job Description :

Job Title: Help Desk support - Office 365
Location: Rochester, NY
Duration: Long Term

Expenses are covered : $0.58 per mile client will pay expenses.
Candidate needs to travel the locations : Syracuse, Utica, Buffalo, areas.


At Client youll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And youll do it with cutting-edge technologies, thanks to our close partnerships with the worlds biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

Were proud to be publicly recognized as a Top Workplace year after year. This is due, in no small part, to our entrepreneurial attitude and
collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.


We are seeking Customer Support Engineers to help customers who use Microsoft Office 365 products, by answering questions about functionality,
installation, and configuration, providing training and walkthroughs on product features, and resolving technical issues. We are looking for people who love talking to a variety of people and working with creativity and persistence to find solutions to their problems.

Ideal Candidate:
The ideal candidate for this position is highly motivated by the experience of helping people solve technical problems and get better use out
of complex software products, learning new technical skills and researching solutions using a variety of sources to do so.

To be considered for this position, you must be:
A great communicator, whether in person, on the phone, or in writingMotivated by the opportunity to help people solve problemsInterested in spending the majority of your day talking to customers and helping them use and troubleshoot our softwareA quick and self-directed learner, excited about learning new things Persistent and creative at finding solutions on your own; someone who can use online help, Google searches, and trial and error to figure out a problem you havent encountered beforeOrganized and reliable at completing assigned tasks on timeGenerally comfortable with technology and operating complex computer software

Exchange, Skype for Business and SharePoint experience will be helpful.
We will train you on the technology if you have the right interests, qualities, and are motivated to learn.


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