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| Job Title: | Java with Sun IDM (GC/USC ONLY) | |||
| Job Ref No: | 7216-0287 |
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| Company: | E-Solutions Inc | |||
| Employment Type: | All type jobs | |||
| Job State: | Connecticut | |||
| City: | Hartford | |||
| Job Posted Date: | 7/29/2010 | |||
| Job Description: | Java with Sun IDM (GC/USC ONLY) Location: Hartford, CT. Duration: 6+ Months The ideal candidate will be a US Citizen or a Resident Alien having a minimum of 5 years experience in IT with a strong support background. Candidates with a background in Identity Management are strongly encouraged to apply. Responsibilities Include: Ability to work independently with limited or no supervision. Demonstrate responsiveness towards customer issues/problems and help resolve such issues/problems in a timely manner. Acknowledge reported customer issues/problems, constantly communicate with the customer until the reported issues/problems are resolved, collate any/all information necessary for resolution of issues/problems, communicate with SDGs internal team (onsite/offshore) and help expedite resolution of issues. Monitor the ticketing system for all open issues assigned to the team/queue and update the tickets with appropriate information in a timely manner. Performs tasks/duties as assigned by the project leader/manager. Required Skills: Minimum of 5 - 7 years of IT experience. Excellent verbal and written communication skills required. Strong Support background. Must have a good understanding of how SLA based support engagements work. Ability to evaluate and troubleshoot problems/issues reported, collate the necessary information and collaborate with the technical team (onsite/offshore) and provide resolution. Ability to gather complete requirements for issues reported (via tickets) and help address tickets quickly. Ability to coordinate with multiple teams/groups/SDG technical team to expedite resolution of tickets. Should be a pronounced team player with excellent communication and moderation skills. Must have some background in IdM or related technology is preferred. Proficient on Java/J2EE Should be a contributor to the development of company objectives and principles. Must be capable of achieving goals and resolving complex problems in creative and effective ways. Education Requirement: Bachelors Degree, or equivalent work experience, in Computer Science or related field preferred. If you are interested for this position please send me your updated resume with following details. Full Name: Location: Contact No: Alt Number: Email ID: Legal Status: H1B expiration date : Availability: Total Experience: Communication: Rate: Employer Details: Rahul Mishra E-Solutions Inc |
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