Job Details: Kronos Senior Applications Engineer


Job Title : Kronos Senior Applications Engineer
Job Ref No : 25582-0003
Job Posted Date : 8/9/2017
Job State : Tennessee
Who Can Apply : US Citizens, GC, EAD, - (No H1B)
Pay : $50 On C2C
Telecommute Needed : Yes
Travel Required : Yes
No of Openings : 4
Skills Required : ,

Job Description :


The Senior Applications Engineer is responsible for the support, maintenance and standardization of the Kronos iSeries System. The candidate must demonstrate and in-depth understanding of the Kronos System. Possesses excellent analytical and problem solving skills. The Engineer must possess the ability to work effectively on multiple concurrent projects. Must demonstrate an ability to diagnose and troubleshoot infrastructure (network, security, server, time clocks, etc) issues. Should demonstrate the ability to assume full ownership and responsibility of incidents and issues through final resolution. Must perform quality assurance and functional testing of software products and documentation with minimal assistance, and assist quality assurance analysts. This position requires the ability to provide Level 2 and 3 customer support and after-hours on-call support. Mentor to other team members. Should be able to resolve moderate to complex on-call issues with little assistance, and be able to establish and meet target dates. Will participate in project and new initiative meetings as necessary. Must demonstrate the ability to build strong relationships within and outside department, including Payroll Service Centers, business owners, facilities and IT and customer support. MAJOR RESPONSIBILITIES % Time Description 60 20 20 Pay Policy/Configuration:- Interpret and convert facility pay policy requirements at the direction of the Payroll Service Centers and Payroll Central Team and local markets into system requirements for ongoing support and entities migrating to the Kronos iSeries platform Directly configure and maintain 3rd party time & attendance software (Kronos iSeries Timekeeper) for major initiatives as well as ongoing maintenance Ensure the standardization of configuration practices and policies across the company Provide creative solutions and database/software management scenarios to address new and unique business requirements Fulfill certain roles as assigned by management, such as overall testing coordination & documentation, special group planning & review coordination, overall help-desk ticket coordination, etc Ensure all software configuration documentation up to date and accurate Conduct unit testing, system testing, and acceptance testing of configured time & attendance software in conjunction with Lawson QA team Take responsibility for meeting department objectives for migrations and support on assigned projects and databases Determine if configuration changes that require special processing can be completed timely as requested by Payroll Central or PSC. Hardware/Time clocks Ensure all hardware configuration documentation up to date and accurate Support 1800 end users nationwide as second level support of hardware (Kronos time clocks) as needed. Assist with resolving hardware issues that cannot be resolved by 1st or 2nd level support Customer Support Work with 3rd party vendor (Kronos) in the solution of issues and problems that go beyond 2nd level support expertise Work in a team environment with very integrated team member roles (i.e. consultant configuration specialists, RPG programming staff, Customer Support Services, Payroll Service Center teams, etc) to support all major initiatives (Lawson deployment, Payroll Consolidation) and ongoing maintenance. EXPERIENCE 3-7 years EDUCATION College Graduate Preferred PHYSICAL DEMANDS/WORKING CONDITIONS Office work environment

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