|Job Title :||Network Engineer|
|Job Ref No :||25576-0001|
|Job Posted Date :||8/8/2017|
|Job State :||Washington|
|Who Can Apply :||US Citizens, GC, EAD, - (No H1B)|
|Skills Required :||Networking,Cisco VPN RAS Engineer|
Job Description :
Disneys Global Network Operations Center provides full 24x7 enterprise wide network monitoring, operations analysis, support, troubleshooting, and maintenance of Tier 1-2 network services and incidents across multiple platforms.
Will interface with multiple technology on-shore and off-shore technical teams including Network Engineering, Strategy and Architecture, Transition PMO, etc., and many suppliers.
o Provide operational support (24x7) for the network environment quickly resolve high priority, impactful issues throughout the life cycle.
o Own and manage all NOC incidents and requests from inception through resolution
o Executes operational/maintenance jobs and activities.
o Assist staff and Network Engineers with operational work assignments and implementation of new controls, monitors, adjustment of thresholds and other operational support assignment consistent with the needs of the business.
o Execute operational jobs and activities.
o Will troubleshoot and resolve 85% of all network incidents. Escalate remaining 15% of issues to senior engineers and managers.
o Document incident and problem details in real time.
o May assist Tier 3 Network Engineers or Strategy and Architecture with the implementation of new technologies or updates to existing infrastructure.
o May perform with release management activities including patching, firmware updates and other related activities.
o May be asked to take actions such as: shutting down ports, blocking traffic, implementing and troubleshooting firewall rules, failing over firewalls, etc.
o Participate in the implementation of new network monitors, scripts and controls.
o Develop strong working relationships with peers, collateral support teams, and customers.
o Create, update and maintain operational run books and other documentation artifacts.
o Develop and evolve operational procedures, KPIs and other key network measurement benchmarks.
o Comfortable working in a NOC or operations center environment.
o Facilitate knowledge transfer to service and network operations personnel.
o Respond promptly and accurately to complaints, inquiries and requests for information and coordinates appropriate follow-up.
o Document observed anomalies and brings such findings to the attention of WDC network engineers.
o Update all service request tickets and outage documentation with a reasonable degree of detail.
o Apply all work instructions as related to the use of the incident/problem management system - all work conducted on assigned operational tasks must be detailed within the management tool.
o Maintain knowledge of industry best practices regarding network operations management.
o Meet or surpass defined SLAs for defined commitments.
o Performs other job duties as assigned.
o CISCO Certified (CCNA, CCDA, CCDP, CCNP, etc.)
o 2+ years of hands on admin and change experience with firewall technologies Juniper, Checkpoint, CISCO
o 5+ years progressive data communications experience in WAN/MAN/LAN/Wi-Fi/Data Center operational support, configuration, evaluation, incident resolution, problem management, and project management experience in a 24x7x365 support environment.
o 5+ years experience in day-to-day support of enterprise-scale, complex network environments
o Demonstrated ability to work with a wide array of technical and managerial personnel to resolve complex problems.
o Working knowledge of DNS/DHCP, load-balancers, Wan Accelerators, and other network technologies.
o Experience with zoning firewall environments with an ability to work with VAP groups.
o Knowledge of and experience with major routing protocols like RIP, IGRP, EIGRP, BGP, RMTP, OSPF, etc., and telecommunications connectivity including MPLS, Private Line, Metro Ethernet, Site-to-Site VPN, and Internet.
o 3+ years with major routing/switching, firewall and load balancing technologies.
o Expert troubleshooting skills.
o Strong customer service skills and orientation.
o Expert level knowledge of TCP/IP and other network services required to run a complex network.
o 3-5 years of experience in either a large IT shared services organization or outsourced environment.
o Demonstrated documentation experience (creation and maintenance).
o Experience with Work and Visio, creating and maintaining SOPs, maintenance plans, network diagrams, etc.
o Sound knowledge and understanding of all types of LAN environments (equipment hardware, software and cabling environment to support Ethernet, single mode and multi-mode fiber optics, CISCO Nexus, ASR, F5, Juniper, MacAfee, etc.).
o Knowledge and experience with ITIL concepts, Incident, Problem and Change Management.
o 3+ years experience in the utilization of data communications test equipment and network management systems (e.g., sniffers, wireshark, OPNET, NetScout, ReliaTel, NAGIOS, and software based management systems such as OpenView, SevOne, Smarts, Riverbed CMC, JunOS Space, NetBrain, NetCool, etc.).
o Exceptional communication and people management skills are required. Must demonstrate the ability to communicate effectively at a variety of levels and to communicate intricate technical and procedural matters to both technical and non-technical personnel. Ability to communicate and multi-task under pressure.
o Above average English communications skills (both written and verbal).
o Ability to work shifts, perform on-call, including weekends and holidays.
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