Job Details: System Engineer (Retail)


Job Title : System Engineer (Retail)
Job Ref No : 23621-0184
Job Posted Date : 3/9/2016
Job State : California
Job City : San Francisco AC
Who Can Apply : US Citizens, GC, EAD, TN, H1B
Skills Required : System/ Networking,System Adminstration

Job Description :


System Engineer(Retail)
Location: San Francisco (downtown), CA
Duration: 6+ months
Process Phone screen & on-site interview

Job Description:

Very strong with both PowerShell scripting and windows group policy
Must have Retail, brick & mortar store experience

The Retail Systems Engineer will be responsible for working with the Retail Engineering team to engineer, implement and support out clients retail environments.
The Retail Systems Engineer is expected to have strong experience with server and desktop troubleshooting in a Windows 20XX domain.
Experience with point-of-sale systems in a retail environment is a plus.
The Retail Systems Engineer will also provide Level 3 escalated support to the Helpdesk and Desktop teams as well as interface with multiple outsourced technology partners

Responsibilities
Ensure all system related trouble tickets are handled appropriately within SLAs
Create and/or maintain clear documentation regarding all components of system administration
Deploy packaged software using SCCM
Provide escalated support for the Helpdesk, Desktop, Enterprise Engineering and Network teams.
Participate in 24x7 on-call support rotation
Engineer and architect solutions to automate and improve infrastructure

Job Requirements:
Skills Required
Must have strong experience in the following areas: TCP/IP, DNS, DHCP, WINS, SCCM
Must have strong experience administering an Active Directory forest containing multiple domains
Experience supporting common Windows applications including, but not limited to Microsoft Office
Experience using an enterprise-class problem ticketing system (Service-Now preferred)
Experience designing Active Directory group policy
Experience with industry-standard imaging and deployment tools such as WDS, MDT and SCCM OSD
Proficient in PowerShell and with the ability to develop ad hoc tools at scale
Experience maintaining a secure production environment and security standards such as PCI
Experience with release/build/deployment management
5 + years experience with 7x24 production operations
Experience working with major POS hardware vendors such as NCR
Experience troubleshooting OPOS and POS peripherals

Skills Recommended
Experience working with major POS hardware vendors such as NCR
Experience troubleshooting OPOS and POS peripherals
5+ years supporting Windows servers and desktops in an enterprise environment

Prerequisites
Professional presentation and excellent customer service skills
Excellent written and verbal communication skills
Must be results-oriented and self-motivated
Must be consistently punctual, dependable and possess strong interpersonal skills
Must uphold the Sephora values of:
o Passion for Our Clients
o Leading Expertise in Beauty
o Innovation
o Work Life Balance
o Respect for All
o Taking Initiative
o Teamwork

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