Job Details: Treasury - Emerging HDA3

Job Title : Treasury - Emerging HDA3
Job Ref No : 24481-1492
Job Posted Date : 5/31/2018
Job State : Pennsylvania
Job City : Harrisburg
Who Can Apply : US Citizens, GC, EAD, TN, H1B
No of Openings : 1
Skills Required : ,

Job Description :

Job ID: Treasury - Emerging HDA3 (562716).
Location: Harrisburg, PA
Number of positions: 1
Interview: First round in-person interview will be required. Prefer candidates local to the Harrisburg, PA area.
Duration: 9/30/18+ extensions will be possible.
Years of relevant experience: 3 plus years.
Visa: Open

Job Description:
The Helpdesk Analyst resource will provide support to Treasury end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite.

The agency has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. The agency is implementing Windows 10 on approximately 450 clients. Treasury in-house software, other PA state agency software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues.

To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required.

Excellent verbal and written communication skills are required for this position.

Required education and support experience:
Computer Information Systems associates degree or technical school equivalent.
Microsoft Windows Operating Systems - 3 years; Windows 8.1, Windows 10 preferred - at least 6 months.
Microsoft Outlook, Word, & Excel - 3 years Office 2013 preferred.
Microsoft Internet Explorer 11 1 year.
Personal Computer desktop, laptop, tablet - 3 years.
Printers 1 year

Desired proficiencies and experience:
Microsoft Access & PowerPoint
Microsoft SharePoint
Google Chrome and Mozilla Firefox
Visual Basic
Active Directory
Windows 10
Windows Server
Systems Center Configuration Manager
Networking (wired and wireless)

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