Job Details: Video Technical Support Engineer


Job Title : Video Technical Support Engineer
Job Ref No : 25630-0001
Job Posted Date : 9/24/2017
Job State : Colorado
Job City : Denver
Who Can Apply : US Citizens, GC, EAD, TN, H1B
Skills Required : ,

Job Description :


Position Title: Video Technical Support Engineer Duration: 4 Months Contract Location: Denver, CO Job Description: Responsible for trouble resolution using Remedy Support Ticketing, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing Tier 2 and Tier 3 support for all video systems within the Client Video Systems. The video systems included in this teams purview include Video Back-Office Systems, Conditional Access Systems (CAS = DAC / DNCS), Switched Digital Video Systems (SDV), Video on Demand Systems (VOD) and QAM services (GQAM, CASA, NSG). The Engineers are responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. This position is part of a team providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. Basic Qualifications: Minimum 1 Year of knowledge of Unix/Linux based client/server systems and applications Minimum 1 Year of knowledge of application configuration, programming, installation, and maintenance Must be able to work various shifts, and be flexible with work schedule Bachelors degree (BA/BS) from four-year college or university; or equivalent training, education, and experience Additional Job Requirements: Experience working within Linux/Unix systems environment. Experience providing systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices. Knowledge management of video systems and applications including VOD, SDV, Conditional Access, Edge QAMs and Back-Office systems. Thanks & Regards, Prabin Kumar Email: Prabin.Kumar@infinite.com Tel: +1- 347 468 9451

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