Job Details: WCS Support Lead

Job Title : WCS Support Lead
Job Ref No : 25558-0003
Job Posted Date : 7/19/2017
Job State : North Carolina
Job City : Mooresville
Who Can Apply : US Citizens, GC, EAD, TN, H1B
Telecommute Needed : No
Travel Required : No
Domain : Retail
No of Openings : 1
Skills Required : Java/J2EE,Websphere

Job Description :

Job Title : WCS Support Lead Location : Mooresville, NC. No. of Positions : 1 Duration : 6+ months Must Have Skills: Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience Minimum 2+ Years of experience in production support for a customer facing ecommerce application Strong experience in problem diagnosis and creative problem-solving skills Desired Skills: Ecommerce B2B and B2C functional knowledge Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools Job Roles / Responsibilities: Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA. Provide on-call support (weekly rotation) during non-business hours. Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities. Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives. Create reusable knowledge articles, how to guides for commonly occurring issues. Provide solutions for recurring problems and track to closure. Participate in application design discussions and Knowledge transfer sessions.

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